Terms of Service

1. Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you purchase a subscription, the billing and subscription terms in these Terms apply. If we create additional policies for specific features, those policies are incorporated by reference.

2. Eligibility

You must be at least 13 years old to create an account. To create a business account, claim a listing, or purchase a subscription, you must be at least 18 years old and have the legal capacity to enter into binding contracts and to represent a business. By creating an account, you represent that you meet these requirements.

3. Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your credentials and for all activity under your account.
• You must not share your account credentials or allow unauthorized access.
• If your business has team members, you are responsible for their actions on the platform.
• You must notify us promptly of any unauthorized access or security breach.
• We may suspend or terminate accounts that violate these Terms or applicable law.

4. Platform Role

FTS does not:

• Own, operate, or employ any food truck, venue, or food park listed on the platform
• Prepare, sell, or deliver food
• Guarantee that a truck will be at a stated location at a stated time
• Guarantee menu accuracy, pricing, food availability, or business hours
• Guarantee venue opportunity quality, attendance, sales, or revenue
• Guarantee that bookings, applications, or opportunities will be fulfilled
• Act as employer, agent, broker, or contracting party between users

Food truck operators, venues, parks, advertisers, and consumers remain responsible for their own transactions, conduct, compliance, representations, and decisions.

5. Listings & Information Accuracy

FTS aggregates information from multiple sources, including business owners, users, public websites, and automated processing. Information may be outdated, incomplete, or inaccurate. Food truck schedules and locations are especially time-sensitive. You should independently verify important details before traveling or making decisions. FTS does not guarantee that a truck will be at a stated location merely because it appears on a schedule.

6. Menus, Prices, Availability & Allergen Information

Menus change. Prices change. Items sell out. FTS does not guarantee:

• Ingredient information, allergen information, or cross-contamination status
• Gluten-free, vegan, vegetarian, kosher, halal, or other dietary classifications
• Nutritional information
• Food safety or preparation methods
• Pricing or availability

Food may be prepared in shared kitchens or on shared equipment. Users with allergies, dietary restrictions, medical conditions, or religious dietary requirements must verify directly with the food provider before ordering or consuming food.

7. Recommendations & Ask Scout

FTS provides algorithmic and randomized recommendations through features like Ask Scout, Grub Roulette, and Group Pick. These are discovery tools, not endorsements. Results may be randomized, filtered by your preferences, or influenced by location and listing data. Rankings do not guarantee quality. Inclusion does not guarantee suitability. FTS does not guarantee your satisfaction with any recommendation. You remain responsible for your own dining decisions. Sponsored businesses do not receive preferential treatment in Ask Scout recommendations.

8. Ratings, Reviews & Community Content

If you submit ratings or reviews, you agree to:

• Share honest experiences and opinions
• Not manipulate ratings, votes, or rankings
• Not submit fake, defamatory, or harassing content
• Not post illegal content or content that infringes others' rights
• Disclose conflicts of interest (such as reviewing your own business)

We reserve the right to moderate, edit, or remove content that violates these Terms, but we do not promise to review every submission.

9. User-Generated Content

You retain ownership of content you submit to FTS. By submitting content, you grant FTS a non-exclusive, royalty-free, worldwide license to host, store, reproduce, format, resize, display, distribute, and create technical adaptations of your content for the purpose of operating, improving, and promoting the Service. You represent that you have all necessary rights to upload the content and that the content does not infringe any third party's rights.

10. Business Listings & Claiming

FTS may create listings before the business owner joins the platform. Business owners can claim their listing to update, verify, or correct information. Claiming a listing grants you management access to the profile; it does not transfer ownership of FTS-created data, platform analytics, or FTS intellectual property. We reserve the right to maintain factual directory information about businesses where legally permissible, even if the business requests removal.

11. Intellectual Property

The Service, including the Food Truck Scout name, Scout character, logos, branding, application code, UI design, databases, proprietary taxonomy, platform-created content, original graphics, proprietary algorithms, and compilations, is owned by FTS and protected by intellectual property laws. Third-party trademarks, logos, photographs, menu content, and business names remain the property of their respective owners.

12. Copyright Complaints

If you believe content on FTS infringes your copyright, please contact us at hello@foodtruckscout.com with a description of the copyrighted work, the URL of the infringing content, your contact information, and a statement that you have a good-faith belief that the use is unauthorized. We will review and address valid complaints in accordance with applicable law.

13. Acceptable Use

You must not:

• Use the Service for any unlawful purpose or in violation of applicable law
• Commit fraud, impersonate others, or misrepresent your identity or business
• Scrape, copy, or extract data beyond permitted personal use
• Attempt unauthorized automated access, reverse engineering, or security attacks
• Submit false listings, fraudulent opportunities, or fake reviews
• Manipulate rankings, votes, or ratings
• Harass, spam, or abuse other users
• Circumvent subscription restrictions or bypass feature permissions
• Use the Service for unauthorized commercial exploitation of FTS data

Legitimate search engine indexing and authorized integrations are permitted.

14. Food Truck & Business Responsibilities

Business users are responsible for:

• Accurate listings, menus, schedules, and locations
• Maintaining required licenses, permits, insurance, and health compliance
• Food safety, preparation, and service
• Employees, operations, and customer transactions
• Taxes and legal compliance
• Representations made on the platform

FTS does not certify that a business has all required permits or licenses unless we have expressly established a separate verification program.

15. Venue Responsibilities

Venues are responsible for:

• Authority to offer opportunities on their property
• Property access, local rules, permits, utilities, and site conditions
• Compensation representations and scheduling
• Safety and insurance requirements
• Contracts with trucks (FTS is not a party to these arrangements)

16. Marketplace & Opportunity Disclaimer

FTS facilitates discovery and communication between trucks, venues, parks, and event organizers. Unless expressly stated for a specific service, FTS is not the employer, agent, broker, representative, partner, joint venturer, or contracting party of any user. FTS does not guarantee opportunity quality, event attendance, sales, revenue, profitability, venue conditions, truck performance, payment by another user, or fulfillment. Users should conduct their own due diligence before entering into any arrangement.

17. Subscriptions & Paid Plans

• Billing: Plans are billed monthly or annual in USD via Stripe. Billing recurs automatically until cancelled.
• Free trial: No free trial is currently offered. If a trial is introduced, you will not be charged during the trial period.
• Upgrades/downgrades: Changes take effect according to Stripe's proration logic.
• Cancellation: You can cancel at any time via the Stripe Customer Portal or your Account page. Cancellation stops future billing but does not refund the current billing period.
• Refunds: All subscription fees are non-refundable except where required by applicable law. You may cancel your subscription at any time to prevent future billing; cancellation does not entitle you to a refund of fees already paid for the current billing period.
• Failed payments: If payment fails, we may retry or suspend your subscription and paid features.
• After cancellation: Paid features remain available until the end of the current billing period, then your account reverts to the Free plan.
• Taxes: You are responsible for any applicable taxes.
• Plan changes: We may modify plan features and pricing. Changes to existing subscriptions will be communicated in advance.

Payment processing is provided by Stripe and subject to Stripe's terms and privacy practices.

18. Advertising

FTS offers paid placements, sponsorships, promoted profiles, and featured listings. Advertisements are labeled using terms such as "Sponsored", "Promoted", "Featured", "Partner". Advertising does not constitute FTS endorsement unless explicitly stated.

• Advertisers are responsible for the accuracy and legality of their advertising content
• FTS reserves the right to approve, reject, or remove any advertisement
• Campaign timing, impressions, and clicks are estimates - we do not guarantee specific results unless stated in a separate written agreement
• FTS is not responsible for third-party claims made in advertisements
• Advertising does not influence organic search rankings or Ask Scout recommendations

19. Third-Party Services

The Service integrates with third-party services including Supabase (database, authentication, file storage, and serverless functions), Stripe (payment processing and subscription billing), Google (google oauth sign-in and google tag manager (analytics)), Resend (transactional email delivery), Pulse Formula (CRM) (customer relationship management and marketing automation), OpenStreetMap / Leaflet (map display and geographic visualization). FTS is not responsible for the practices of these independent services. Links to external websites, social media, and embedded content are provided for convenience and are not controlled by FTS.

20. Communications

We send transactional emails (account security, booking notifications, claim status) that are necessary for the Service. We may also send marketing emails if you consent; you can opt out at any time using the unsubscribe link. We do not currently send SMS messages. If SMS functionality is added, it will require separate consent and include STOP/HELP mechanics.

21. Suspension & Termination

We may suspend or terminate accounts that:

• Engage in fraudulent or illegal activity
• Submit false listings or fake reviews
• Impersonate others or misrepresent a business
• Harass or abuse other users
• Fail to pay subscription fees
• Violate these Terms or create security risks

Upon termination, your access to the Service and paid features ends. Public business listings may be retained as factual directory information. Billing records and legal records may be retained as required by law.

22. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, except as required by applicable law. We specifically disclaim guarantees regarding:

• Accuracy of listings, schedules, locations, menus, or pricing
• Availability or uptime of the Service
• Quality, safety, or suitability of food or services offered by listed businesses
• Results of recommendations, Ask Scout, or Grub Roulette
• Opportunity quality, attendance, sales, or revenue
• Performance of third-party businesses or advertisers
• Advertising results

23. Limitation of Liability

To the maximum extent permitted by applicable law, FTS and its affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from your use of the Service. Our aggregate liability for any claim arising from the Service is limited to the greater of (a) the amounts you paid us in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).

This limitation applies regardless of the legal theory and does not apply to liability that cannot be excluded under applicable law.

24. Indemnification

You agree to indemnify and hold FTS harmless from claims, damages, and expenses arising from: your content, your business operations, violations of law, infringement of third-party rights, food or service claims, listings, transactions with other users, and misuse of the Service. This indemnification does not apply where prohibited by law.

25. Disputes Between Users

FTS is not responsible for disputes between consumers and trucks, trucks and venues, trucks and parks, businesses and advertisers, or event organizers and participants. We may assist with communication but are generally not obligated to mediate. Any dispute you have with another user is solely between you and that user.

26. Governing Law

These Terms are governed by the laws of Florida, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction of the state and federal courts located in Florida, Okaloosa County for any dispute arising from these Terms, except where prohibited by law.

Note: We have not adopted a binding arbitration or class-action waiver at this time. If we do so in the future, we will provide appropriate notice and obtain your consent where required.

27. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last Updated" date. For material changes, we will provide notice through the Service or by other reasonable means. Your continued use of FTS after changes take effect constitutes agreement to the updated Terms. We will not retroactively change your contractual rights without notice.

28. Electronic Communications

By using the Service, you consent to receive agreements, notices, and communications electronically, including via email and in-app notifications. This consent has the same legal effect as a written signature where applicable.

29. General Provisions

• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• Waiver: Our failure to enforce a right does not waive that right.
• Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a restructuring, financing, acquisition, sale, or transfer of the business.
• Entire Agreement: These Terms, together with the Privacy Policy and any applicable plan-specific terms, constitute the entire agreement between you and FTS regarding the Service.

30. Force Majeure

FTS is not liable for delays or failures caused by circumstances outside our reasonable control, including natural disasters, pandemics, government actions, internet or infrastructure failures, labor disputes, and other force majeure events.

31. Contact